Privacy & Terms
Privacy Policy
Last Updated: 12th December 2024
The London School of Floristry ("we," "our," or "us") values your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and store personal information about you. It also outlines your rights regarding your personal data and how to exercise them.
This Privacy Policy applies to personal data we collect through thelondonschooloffloristry.com or other websites and services operated by us that link to this policy ("collectively Websites"), as well as through our products, courses, and related services. If you have any questions or concerns about how we handle your personal data, please contact us using the information provided at the end of this document.
What Information We Collect
We may collect the following types of personal information:
- Information You Provide Voluntarily
You may provide personal information directly to us when you:- Register for a course or event
- Sign up for our newsletter
- Submit an enquiry through our contact form
- Request technical support
- Participate in surveys or promotional activities
- Examples of personal data include your name, email address, phone number, billing address, and any additional details you provide when communicating with us.
- Information Collected Automatically
When you visit our websites, we may automatically collect information such as:- Your IP address
- Browser type and version
- Operating system
- Device information
- Website usage data (e.g., pages visited, time spent on the site, and interactions)
- This information helps us understand website performance and improve user experience. Some data may be collected through cookies or similar tracking technologies.
- Information from Third Parties
We may occasionally receive personal data from third-party sources such as:- Marketing and advertising partners
- Social media platforms (if you interact with our accounts)
- Payment processors or service providers
How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage our services, including course registration and delivery
- To respond to your enquiries and provide customer support
- To personalise your experience on our website
- To process payments and manage transactions
- To send marketing communications, updates, and offers (with your consent)
- To analyse and improve our services, including website performance and course offerings
- To comply with legal obligations and resolve disputes
Who We Share Your Data With
We may share your personal data with the following:
- Service Providers and Partners
We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, email marketing platforms, and website hosting services. - Legal Authorities
We may disclose personal data if required to comply with legal obligations, enforce our rights, or protect the safety of our users. - With Your Consent
We will seek your explicit consent before sharing your data with third parties for purposes not covered by this policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and improve user experience. These may include:
- Essential Cookies: Necessary for the operation of the website.
- Analytics Cookies: Used to analyse website traffic and user behaviour.
- Marketing Cookies: Used to deliver personalised advertisements.
You can manage your cookie preferences through your browser settings or by using tools provided on our website.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Restriction: Request limited processing of your data.
- Portability: Request transfer of your data to another service provider.
- Withdraw Consent: Withdraw consent for data processing where applicable.
To exercise these rights, please contact us using the details below.
Data Security
We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These measures include encryption, access controls, and regular security audits.
Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations. Once data is no longer needed, we securely delete or anonymise it.
International Data Transfers
Your personal data may be transferred to countries outside the UK or European Economic Area (EEA) where data protection laws may differ. We ensure that such transfers comply with applicable laws and implement appropriate safeguards.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the "last updated" date clearly indicated.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Shilpa Reddy
The London School of Floristry
Email: info@thelondonschooloffloristry.com